Return Policy
Shipping & Returns
📦 Returns & Exchanges
We accept returns for both defective and non-defective products, as well as exchanges, provided the item meets the following conditions:
- Must be in new, unused condition
- Must include all original packaging and documentation
- Must be returned within 10 days of delivery
Holiday Extension:
Orders placed between November 15 and December 24 may be returned or exchanged until January 15.
🔁 Return Methods & Fees
- Returns can be made in store or by mail
- A free return label can be downloaded and printed
- No restocking fee will apply to eligible returns within the return window
- Items returned after 10 days will be subject to a 25% restocking fee, if accepted at all
🛠️ Reporting Damages, Shortages & Defects
If your item arrives damaged, short, or defective:
- Notify us in writing within 48 hours of receiving your order
- Keep all original packaging during this period
- Claims submitted after 48 hours are not eligible for return, refund, or replacement
💳 Refunds
- Refunds are issued to your original method of payment
- Shipping & handling and return shipping costs are non-refundable
- Please allow 5–10 business days for processing once your return is received
🚫 Final Sale Items (Non-Returnable)
The following items cannot be returned or exchanged:
- Sale and clearance items
- Pillows, throws, sheepskin
- Bedding, linens, mattress toppers, protectors, and pillows
- Candles and food items
- Commercial orders
- Custom or personalized products
- “As Is” items and parts
- Sofabeds and beds (unless covered under a valid warranty)
🛏️ Mattress Comfort Guarantee – 60 Days
We offer a one-time mattress exchange within 60 days, after a 30-day trial period:
- Must purchase and use a mattress protector
- Exchange must be for an item of equal or greater value
- Delivery fees apply for exchanged items
If you have questions, please contact us at info@masonsfurniture.com or visit us in store.